Customer Service
From High Quality Service Experience for Customers
To Exceed Your Expect on Service Experience
- Our efficient and experimental teams provide a wide service including: quotation, s/c signature, product data sheet, storage, shipment, installation guide and competitive price, which lead to a critical path programme under our senior skilled specialist’s help, in the meantime, our senior manager will be close to follow up and execute orders smoothly.
From Service Requirements of Modern Customers
To Create Ubiquitous and Convenient Service Experience
- Adhere to the principle of quality first, customer first, we will reply within 24 hrs.And our skilled specialist will reach on site within 72 hrs when the emergency happens, while our service staff will call customers and record the file within 48hrs.
- You can keep in touch with us at any time even on holiday and the customer service phone is always on line.
From The Communication in The Internet Age
To Pioneer A New Service Experience Mode in Refractory Industry
- According to different requirements of customers from different territories, we can provide support service related to our products on phone call, website on PC, cellphone mode, Wechat, microblog, qq, etc. Our service includes customer inquiries, product selection, solution, after-sale service, etc., which realize one-stop and multi-channel service in refractory industry.
- In the meantime, industry knowledge, company news, excellent performance of refractory will be published by our website, microblog, wechat regularly.
